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Everything included

Built for support teams that want fewer tools, not more

Every feature below is part of the same workspace — no add-ons to buy separately.

Ticketing that keeps up with a busy queue

A single shared inbox for every conversation, whichever channel it arrived on — with the filtering and bulk actions a team handling real volume actually needs.

  • Saved views: All, Unassigned, Assigned to me, Urgent, SLA at risk
  • Filter by status, priority, assignee, group, tag, and date range
  • Table or card layout, switchable per agent
  • Bulk status, priority, and assignee updates across multiple tickets
  • Internal notes, visible only to your team, alongside customer-facing replies
  • Canned responses to answer common questions in one click
  • File attachments on every reply, note, and customer submission
  • Live updates across the team — no manual refresh needed

SLA policies your team can actually hit

Set first-response and resolution targets per priority, measured against your real business hours — not a generic 24/7 clock.

  • Per-priority first-response and resolution targets
  • Business-hours calendars, not calendar-day countdowns
  • Live countdown pill on every ticket, colour-coded as it approaches breach
  • SLA compliance reporting across your whole team

A knowledge base your customers will actually use

Publish answers once, deflect the same question a hundred times — organised by category, searchable from the customer portal before anyone raises a ticket.

  • Rich-text article editor
  • Public articles (portal-visible) or internal-only team references
  • Category organisation
  • Article view counts

An AI intelligence layer you actually control

AI runs on infrastructure we self-host — never a third-party AI API that your customers' ticket content gets sent to. It's also never a hard dependency: every AI feature degrades gracefully to its normal non-AI behaviour if it's ever unreachable, so it never becomes a single point of failure for your support desk.

  • AI-assisted ticket summarization for a quick catch-up on a long thread
  • Semantic search across your knowledge base — finds the right article by meaning, not just keyword match
  • Self-hosted (Ollama) — your ticket and customer data never leaves your own infrastructure to reach a third-party AI vendor
  • Optional by design — the helpdesk works fully without it

Channels your customers already use

Every workspace gets a working support email address automatically — no mail server to configure. WhatsApp is available for teams that need it.

  • A dedicated support email address provisioned instantly at signup
  • Inbound email automatically becomes a new ticket or a reply
  • Outbound replies sent from your own workspace address
  • WhatsApp Business messaging and delivery-status tracking
  • A branded self-service customer portal, with optional Google sign-in

Security your IT team will approve of

Multi-tenant by design, with isolation enforced at the database level — and two-factor authentication for every agent account, using any standard authenticator app.

  • Database-level tenant isolation, not just application-level checks
  • Two-factor authentication via any TOTP authenticator app
  • Google sign-in for agents and customers
  • Password reset with time-limited, single-use links

Reporting that shows how your team is doing

See the numbers that matter without exporting to a spreadsheet.

  • SLA compliance percentage
  • Average first-response and resolution time
  • Ticket volume by agent and by tag
  • 7-day ticket volume trend

Ready to see it on your own workflow?

Tell us a bit about your team and we'll set up a walkthrough.

Request a demo