iDesk brings every ticket, SLA, and customer conversation into one calm workspace — with a branded self-service portal your customers will actually want to use. Built by Digital Dreams Systems.
No credit card required to get set up on a trial workspace.
Built for support teams who care about response time and customer experience
One shared inbox, SLA timers that actually mean something, and a knowledge base your customers will use before they ever open a ticket.
Email and WhatsApp conversations land in one queue with saved views, bulk actions, tags, and canned responses — so nothing falls through the cracks.
Set first-response and resolution targets per priority against real business hours, with live countdown timers on every ticket.
Publish articles your customers can search before raising a ticket — deflecting repetitive requests before they hit your queue.
An AI intelligence layer runs on infrastructure we control — ticket summarization and knowledge-base semantic search, with no ticket content ever leaving your workspace to a third-party AI vendor. If it's ever unreachable, everything keeps working normally without it.
Your customers get their own portal — sign in with email or Google, track requests, and browse your knowledge base under your own brand.
Every organisation's data is isolated at the database level, with two-factor authentication available for every agent account.
SLA compliance, average response time, and ticket volume by agent and tag — see how your team is actually performing.
No mail server to configure, no complicated setup — iDesk gives every workspace a working support inbox from day one.
Sign up and get a dedicated support address instantly — no email server to set up.
Add agents, organise them into groups, and set who handles what.
Define response and resolution targets per priority, matched to your business hours.
Share your branded portal link and start resolving requests the same day.
We'll walk you through the workspace and answer anything specific to your team's workflow.
Request a demo