Terms of Service
These Terms of Service ("Terms") govern your access to and use of iDesk (the "Service"), operated by Digital Dreams Systems ("we", "us", "our"). By creating an account, signing in, or otherwise using the Service, you agree to these Terms.
1. The Service
iDesk is a multi-tenant customer support ("helpdesk") platform providing ticket management, SLA tracking, a knowledge base, reporting, and a self-service customer portal, along with optional email and WhatsApp channel integrations and AI-assisted features.
2. Accounts
- Signing up creates a workspace ("organization" or "tenant") for your business. The person who signs up an organization becomes its first administrator and may invite additional agent accounts.
- Your organization's customers use a separate customer portal to submit and track their own requests — they do not need an agent account.
- You're responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
- You must provide accurate information when creating an account and keep it up to date.
3. Acceptable use
You agree not to:
- Use the Service for any unlawful purpose, or to store or transmit content that is illegal, defamatory, or infringing.
- Attempt to access another organization's data, or to bypass or interfere with the Service's tenant-isolation or security controls.
- Interfere with or disrupt the Service, or attempt to gain unauthorized access to it.
- Use the Service to send unsolicited bulk communications in violation of applicable law.
4. Your data
You (and, where applicable, your organization's customers) retain ownership of the content you submit to the Service — tickets, messages, knowledge-base articles, and attachments. We process that content solely to provide the Service to you, as described in our Privacy Policy. You're responsible for having the necessary rights and permissions for any content you submit, including content about your own customers.
5. Plans and billing
New organizations start on a trial/free plan. Paid subscription billing is not yet active on the Service — if and when it is introduced, we'll notify existing organizations before any charges begin.
6. Service availability
We aim to keep the Service reliably available but, particularly during this initial hosting phase, provide it on an "as is" and "as available" basis without an uptime guarantee. We may modify, suspend, or discontinue any part of the Service, and will make reasonable efforts to notify you of material changes in advance where practical.
7. Third-party integrations
Optional features (email delivery, WhatsApp messaging, Google Sign-In) rely on third-party providers described in our Privacy Policy. Your use of those features is also subject to those providers' own terms, and their availability may affect the corresponding feature of the Service.
8. Intellectual property
The Service, including its software, design, and branding, is owned by Digital Dreams Systems and protected by applicable intellectual property laws. These Terms don't grant you any rights to our trademarks or branding beyond what's needed to use the Service as intended.
9. Termination
You may stop using the Service at any time. We may suspend or terminate an account that violates these Terms, poses a security risk, or where required by law, with notice where reasonably practical. On termination, we'll retain your organization's data only as described in our Privacy Policy, and will delete it on request.
10. Limitation of liability
To the fullest extent permitted by applicable law, Digital Dreams Systems will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. The Service is provided without warranties of any kind, express or implied, except as required by applicable law.
11. Governing law
These Terms are governed by the laws of India, and any dispute arising from them will be subject to the exclusive jurisdiction of the courts of Prayagraj, Uttar Pradesh, India.
12. Changes to these Terms
We may update these Terms from time to time. We'll update the "Last updated" date above when we do; continued use of the Service after a change means you accept the updated Terms.
13. Contact us
Questions about these Terms can be sent to contact@digitaldreamssystems.in.
These Terms describe iDesk as currently operated. They are provided as a general reference and are not a substitute for advice from qualified legal counsel about your specific circumstances.